FAQ

The cost of a shirt or an order depends primarily on four things:

• What kind of garment you are ordering
• How many items you are ordering
• How many locations you want to print on
• How many colors are printed on each location

Yes! Quantity discounts are based on the number of pieces in the order. You can mix and match any styles, colors and sizes to reach the various discount levels. You DO NOT need to order all of the same item-just the same design.

The quantity discounts apply when the same design is being applied to all items. If there are two different designs being applied, it will be considered two different orders.

Yes we will, but it’s better to order through us. We can only guarantee items that we provide. Certain imprint processes are better on specific materials and, over time, we have figured out what works best. If something happens to a piece purchased from us, we can easily replace it. If that happens to something a customer brings in to us we cannot replace it.

To request a quote, you can come in and visit us at 215 E 300 N Morgan UT, send us an email to [email protected] or give us a call or text to 801-829-3337.

We can handle any file type, but we prefer vector files (.ai, .pdf, .cdr). If submitting a raster file (.psd, .jpg, .png, .gif, .tif), we prefer high resolution. The higher the DPI (dots per inch) the better. It only prints out as good as the image you give us.

Not at all – you have options! First an internet search is a good place to start and get ideas. Still can’t figure out your design? Our in-house graphic art department can work with you to make your vision a reality. Whether you’re working with vector-based artwork or a doodle on a napkin – we’ll make sure you’re happy with your shirts.

We charge $30/hour with a minimum of $30 for design work which includes redrawing images into vector art to be used for screen printing or Heat Transfer Vinyl. If it is only making small adjustments to the design that takes 10 minutes or less we generally do not charge.

Yes.  Once we have set up a design and produced an order with it, we have it on file.  We never discard or delete any designs.

Standard turn around time is 7 to 10 business days from when the order is placed. An order is considered placed when we have all information needed (sizes, quantities, colors and design) to complete the order.

We can do orders faster than our standard turnaround time, but it will depend on our current workload. Just let us know when ordering and we will see what we can do.

Yes, it is a minimum charge of $50 or 25%, whichever is greater.

Getting blank samples, while helpful, does add a significant amount of time to the process of getting your final order. If you have a tight deadline for the final order, it may not be feasible to get blank samples ahead of that final order.

We charge for blank samples up front. You can then bring the samples back to be used as part of your order. The cost of samples that end up being used in your order will be discounted from your final price.

Screen printing/DTG/Sublimation/Heat Transfer Vinyl

Absolutely! We will send you an artwork approval with a digital mock up of your design to look at which you can approve or decline. We will not print without your approval.

Embroidery

Knowing what your design is going to look like embroidered is very important to you and to us. That’s why we create a sew out of your embroidered logo for your approval before the first order goes into production.

We take your design, set it up for embroidery, actually embroider it on a piece of material and then let you know so you can come in and check it out.

When creating your proof, we work hard to embroider it on the same kind of material and color that makes up your order. That way you can get the most accurate representation of your embroidered design.

Creating a proof of an embroidered design is a time-consuming process. That’s why we create proofs of designs only after an actual order has been placed

Customized items can be returned if the item or the customization is defective or done incorrectly. In such cases, Shirts to a T will replace the item at no cost if we are notified of the defect within 30 days of when the item is picked up. 

If you have an item that is defective:

• • Please contact us at 1-801-829-3337 or [email protected]
  • Bring back the defective item to us so we may understand the nature of the defect

If any garment is defective in the manufacturing of the piece, Shirts to a T will replace that item at no cost if we are notified within 30 days.

Customized items that are not defective are not eligible for returns or exchanges. That includes sizing issues.